IT service management – often mentioned as ITSM – is just how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to style , create, deliver, and support IT services. With ITSM software, IT teams can align with business needs and take a strategic approach to organizational change, transformation, and growth.

Jira Service Management provides ITIL-certified incident, problem, change, and repair management customizable templates. Your teams can create change requests without complex approvals, leverage out-of-the-box workflows and automations, and link incidents to problems in one click.

From the beginning , Atlassian’s ITSM solution was designed to deal with traditional IT responsibilities with modern practices in mind, like culture, collaboration, and improving the flow of labor . Built and extended from Jira, the engine for agile work practices for thousands of consumers , Jira Service Management enables organizations to adopt new, modern practices that fit their needs and deliver high value to the business.

Deliver value, fast

Tune Jira Service Management to satisfy your unique needs. It’s easy for each team, from IT to HR to legal, to line up and tailor their service desks to satisfy their specific needs. Deliver great service experiences fast – without the complexity of traditional ITSM solutions.

Make work visible

Track work across the enterprise through an open, collaborative platform. Link issues across Jira and ingest data from other software development tools, so your IT support and operations teams have richer contextual information to rapidly answer requests, incidents, and changes.

Connect Dev and Ops

Deliver more customer impact while managing risk. Accelerate critical development work, eliminate toil, and deploy changes with ease, all backed by an entire audit trail for each change.

Unite your teams on one ITSM platform

Jira Service Management empowers teams with everything they have to urge started fast with ITSM practices like request, incident, problem, change, and configuration management.